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WiFi Pod not delivered

Hotrats
Joining in

Hi,

After a very long wait a couple of weeks ago, during an online chat I was advised that a wifi pod would be sent out on Friday 8th September and would be delivered on Monday 11th November.  I would also get an email confirming this. 

None of this happened. Is there anyway to get a wifi pod without going through the very lengthy process again?

Many thanks

J. 

4 REPLIES 4

tjbuk-vm
Tuning in

I just posted a similar query regarding confirmation of a wifi pod order - https://community.virginmedia.com/t5/Networking-and-WiFi/WiFi-Pods-order/td-p/5407981

Can I ask if you got any kind of email to confirm, even tho you still have not recieved them?

Tim

John_GS
Forum Team
Forum Team

Hi @Hotrats 

Thanks for posting and welcome to the community.

I'll send you a PM now to assist further.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

No I didn’t get an email. Was told I would, and it could take up to 4 hours to arrive, but never did. 

John_GS
Forum Team
Forum Team

Hi @Hotrats 

Thanks for joining me on PM and allowing me to help with this.

Please do let us know how you get on with the Pod.

Best wishes.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill