Virgin Media Community

[Mattc2860]

Hi

i was advised by a CS person on the phone that I needed a WiFi pod but I didn’t have time to stay on the phone because I was at work so I spoke to someone on their live chat, I believed that they were sending me one out but they instead booked a tech visit but it’s 2 weeks from now so I have no idea if anybody will be in but I also don’t really get why it requires a visit when I see people just getting them sent.

Is it not possible to get one delivered which I can setup myself? I’m on the 1gig connection and I’ve done a test on the app, only getting 25mbs but according to the app the speed is fine 😒, the test might have found 25mbs that once but when I’m trying to game upstairs it just doesn’t work.

So I guess my question is, is it possible to get one delivered without a visit? My net is fine otherwise, the WiFi just doesn’t stretch through my building.

thanks 

[jbrennand]

Yes its the usual way these days - see this

https://www.virginmedia.com/help/wifi-max

[Mattc2860]

Thanks for the reply. It says that you can order on the app but it gives me no such option.

I’ve just done another test and it offers no option to order a pod or do anything 

 

[Paul_DN]

Hi Mattc2860,

Thank you for reaching out to us in our community and welcome back, sorry to hear you have been unable to order our Pods, when running the test Via our Connect App, you would need to find black spots which would then guide you through ordering our Pods.

Regards

Paul.