Menu
Reply
n4ce
  • 6
  • 0
  • 0
Tuning in
175 Views
Message 1 of 4
Flag for a moderator

WiFi Pod; Connect to New Hub

Got my WiFi pods when I had a Hub3 and connected fine. Was then upgraded to Hub4 and now the WiFi pod no longer work. I have tried unplugging etc is there a way to for a reconnect?

Getting very frustrated; please help 🤪

Tags (2)
0 Kudos
Reply
Adduxi
  • 2.93K
  • 222
  • 626
Trouble shooter
167 Views
Message 2 of 4
Flag for a moderator

Re: WiFi Pod; Connect to New Hub

The pods are paired with the hub so VM will have to re-pair the pods to the new hub. You will need to ring and get this sorted. 

0 Kudos
Reply
Kath_F
  • 27.49K
  • 1.06K
  • 2.08K
Forum Team
Forum Team
61 Views
Message 3 of 4
Flag for a moderator

Re: WiFi Pod; Connect to New Hub

Hi n4ce,

Thanks for your post and apologies to hear the Pod is no longer connecting to the Hub.

The Pod will work with the Hub 3 or your new Hub 4, it will just need to connect to it.

There are a few requirements for the Pods to work with our Hubs so double check the following on your new Hub: .

  • The Hub must be in 'Router Mode' and not have been changed to 'Modem Mode'
  • Channel Optimisation must be left on
  • The SSIDs must be the same and broadcast enabled
  • The Passphrases of the SSIDs must match

As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home.

 

This link will help with the set up: Installing the first WiFi Pod

 

Let us know how you get on. 

Kath_F
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
legacy1
  • 15.94K
  • 691
  • 1.56K
Alessandro Volta
56 Views
Message 4 of 4
Flag for a moderator

Re: WiFi Pod; Connect to New Hub

O how troublesome these pods are...

You will need to ring up to get it fixed

---------------------------------------------------------------
0 Kudos
Reply