Menu
Reply
CJ66
  • 3
  • 0
  • 0
Joining in
135 Views
Message 1 of 6
Flag for a moderator

WiFi Issues

My WiFi is poor at best. I have the M500 service with two boosters in the property. Over the years my signal has been good. Now , when working I get 400Mbs download speeds and 40Mbs upload. This is regularly dropping to around 10 down and 17 up, measured 2m from the Hub. As well as this, I loose it all together and have disconnect and reconnect the device. I have done several resets, this usually resolves the issue short term. I have a Hub3.

Any ideas? Would like to Try a Hub4 but don't know how to change up.

0 Kudos
Reply
sayekm
  • 304
  • 26
  • 56
Fibre optic
126 Views
Message 2 of 6
Flag for a moderator

Re: WiFi Issues

The guranteed speed 50% so if you getting 80% thats decent specially on Wi-Fi.

Any moment now someone will ask what speed do you get via wired connection 😉




xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
M200 Oomph - 5GB SIM + 3 extra SIM family plan - BT whole Wi-Fi - Sky Q
............................................................................................................................
Don't cry over Virgin price increase instead speak to retentions team and negotiate a better deal.
0 Kudos
Reply
jbrennand
  • 20.51K
  • 2.18K
  • 3.62K
Very Insightful Person
Very Insightful Person
109 Views
Message 3 of 6
Flag for a moderator

Re: WiFi Issues

You dont want the Hub4 it wont help. Fluctuating speeds are often due to loose connections.

First switch the Hub off for 5 minutes AND unplug it from the mains. Whilst it's off, do a quick check that all of your coax cable connections are in nice and "finger" tight - at the Hub and wall box and also at any connectors etc. Ensure there are no “unterminated cable loose ends. Disconnect all the connections and reconnect to be sure. Also check that the internal wiring is ok with no kinking or chaffing, check that all looks good with the outside cabling and wall box. Then switch it on again and test speeds on a wired connection 🙂

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
CJ66
  • 3
  • 0
  • 0
Joining in
90 Views
Message 4 of 6
Flag for a moderator

Re: WiFi Issues

Thank you for your suggestions, as a chartered electrical engineer I think I've covered the basics. I don't think fluctuating best describes the situation as this implies a constantly changing signal. In this instance the signal remains stable for long periods but then plummets. Recovery is either achieved by disconnecting the device or resetting the Hub, either way a software reset with no physical interaction with the Hub. In addition considering the M500 connection I see way too much buffering on streaming services.

0 Kudos
Reply
jbrennand
  • 20.51K
  • 2.18K
  • 3.62K
Very Insightful Person
Very Insightful Person
85 Views
Message 5 of 6
Flag for a moderator

Re: WiFi Issues

OK lets see some data - follow this procedure.
_____________________________________

Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before unless you have the New Hub4 when you do] click on the “router status” icon/text at bottom-middle of first page up and then copy/paste as “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again.

Also, in the meantime... If you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply
CJ66
  • 3
  • 0
  • 0
Joining in
20 Views
Message 6 of 6
Flag for a moderator

Re: WiFi Issues

0 Kudos
Reply