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kimmo58
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WiFi Hotspots profile not installed

Can't get the app to connect to Hotspots.  It says WiFi profile not installed.  When I try to set it up it comes up with "something went wrong, there is no server response” it happens every time I try.  The old app used to work no problem

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BenMcr
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Re: WiFi Hotspots profile not installed

Is this on Android or iOS?

The Connect app isn't currently compatible with Android 11.

However you can manually set up your Android 11 device for 'Virgin Media' hotspots if you have a Virgin Mobile SIM - instructions are here https://www.virginmedia.com/help/sim-wifi-authentication-faqs
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I work for Virgin Media - but all opinions posted here are my own
kimmo58
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Re: WiFi Hotspots profile not installed

Might be why it's not working then as my phone updated to Android 11 end of last year.  What a joke as I have next to no mobile signal in my area as mast was destroyed near on 2 years ago with no fix in sight, so can't make or receive calls or use internet unless I have WiFi.  Can't even swap to a different network as they are all the same around here as several neighbours have all tried swapping 😔😒👎 thanks for the info though.  Another app I can delete them

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Burtychops
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Re: WiFi Hotspots profile not installed

Same for me too! Just errors at installing profile