Virgin Media Community

[kimmo58]

Can't get the app to connect to Hotspots.  It says WiFi profile not installed.  When I try to set it up it comes up with "something went wrong, there is no server response” it happens every time I try.  The old app used to work no problem

[BenMcr · Accepted solution]

Is this on Android or iOS?

The Connect app isn't currently compatible with Android 11.

However you can manually set up your Android 11 device for 'Virgin Media' hotspots if you have a Virgin Mobile SIM - instructions are here https://www.virginmedia.com/help/sim-wifi-authentication-faqs

[kimmo58]

Might be why it's not working then as my phone updated to Android 11 end of last year.  What a joke as I have next to no mobile signal in my area as mast was destroyed near on 2 years ago with no fix in sight, so can't make or receive calls or use internet unless I have WiFi.  Can't even swap to a different network as they are all the same around here as several neighbours have all tried swapping 😔😒👎 thanks for the info though.  Another app I can delete them

[Burtychops · Accepted solution]

Same for me too! Just errors at installing profile 

[Burtychops]

Latest update seems to have fixed the issues which is good 👍🏼

[Holtommo]

I'm on android 12 and my phones says no profile and no server response 

[Molly_T]

Hi @Holtommo, sorry to hear you are having issues. 

Are you also trying to use a WIFI hotspot on your android 12? Any additional information you can give us about the issues you are having with your service will be incredibly useful in trying to help. 

All the best. 

[simonhunter87]

im having this same issue. android 12 has been around for 4months now is it still not supported for Virgin Media wifi hotspots? im a virgin broadband volt customer (o2 mobile) but get the same error with certificates as above

[Blakeich]

I'm a virgin media volt customer and I've just tried installing it on my new Samsung galaxy s22 ultra and its coming up with the same error. something went wrong. COME ON VIRGIN you need to fix this as it's part of a service we are paying for! 

[Steven_L]

Hey @Blakeich,

Welcome back to the community and thanks for taking the time to post.
What are you trying to install, the connect app? 

Regards,

Steven_L