Hi,
I recently got virgin media at my property and I've been getting constant high latency and packet loss, and my WiFi/Ethernet seems to disconnecting randomly for a few seconds, which happens on all the devices but not at the same time. I tried using the Ethernet cable which still has the same issue.
When the disconnect happens, the windows network icon shows the little globe, so it's not completely disconnecting and it says something about DNS not being configured properly.
I have reset the router multiple times with the pin-hole reset, I also disabled channel optimization under Smart WiFi, tried splitting the WiFi into 5GHz and 2.4GHz under Advanced Settings->Wireless Security however the issue still persists.
I have attached the network status logs below and my BQM is here
https://www.thinkbroadband.com/broadband/monitoring/quality/share/85fd73fd3303b3e36855e0950e8e8b8fa668ddbe
It mostly happens when I'm gaming and you can see the packet loss spike on the graph when I was playing Warzone. I only 2-3 matches to make sure it's not the server and it still persisting.