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joley384
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WiFi Dropping

Hi, my Wifi has been dropping intermittently for a few weeks now.

I've attached my logs below if anyone is able to take a look?

Thank you.

joley384_0-1626427702684.png

 

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 331000000 4 38 256 qam 25
2 203000000 3.4 37 256 qam 9
3 211000000 3.2 37 256 qam 10
4 219000000 3.2 38 256 qam 11
5 227000000 2.9 38 256 qam 12
6 235000000 2.5 38 256 qam 13
7 243000000 2.4 38 256 qam 14
8 251000000 2.9 38 256 qam 15
9 259000000 3.9 38 256 qam 16
10 267000000 4.5 38 256 qam 17
11 275000000 4.9 38 256 qam 18
12 283000000 4.5 38 256 qam 19
13 291000000 4.3 38 256 qam 20
14 299000000 4.3 38 256 qam 21
15 307000000 4.5 38 256 qam 22
16 315000000 4.8 38 256 qam 23
17 323000000 4.5 38 256 qam 24
18 339000000 3.9 38 256 qam 26
19 347000000 4 38 256 qam 27
20 355000000 3.9 38 256 qam 28
21 363000000 3.5 38 256 qam 29
22 371000000 2.9 38 256 qam 30
23 379000000 2.4 38 256 qam 31
24 387000000 2.5 38 256 qam 32


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.9 53 0
2 Locked 37.6 48 0
3 Locked 37.6 36 0
4 Locked 38.6 38 0
5 Locked 38.6 62 0
6 Locked 38.6 44 0
7 Locked 38.6 47 29
8 Locked 38.6 52 0
9 Locked 38.6 49 0
10 Locked 38.6 59 0
11 Locked 38.9 46 0
12 Locked 38.9 42 0
13 Locked 38.6 31 0
14 Locked 38.6 47 0
15 Locked 38.9 50 0
16 Locked 38.6 50 0
17 Locked 38.6 47 0
18 Locked 38.6 41 0
19 Locked 38.6 33 0
20 Locked 38.9 39 13
21 Locked 38.9 28 0
22 Locked 38.9 31 0
23 Locked 38.6 56 28
24 Locked 38.9 42 0

joley384_1-1626427740951.png

 

joley384_2-1626427751886.png

 

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
ldJKDHSUBsgvca69834ncxv98



Primary Downstream Service Flow

SFID29086
Max Traffic Rate402500089
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID29167
Max Traffic Rate38500089
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst42600
Scheduling Type

BestEffort

 

Network Log

Time Priority Description

16/07/2021 09:15:34noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/07/2021 09:15:31Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/07/2021 09:13:0noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/07/2021 09:12:54Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/07/2021 20:21:28criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2021 22:00:20noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/07/2021 22:00:20ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/07/2021 13:56:59noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/07/2021 13:56:13Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/07/2021 07:38:27noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/07/2021 07:38:27ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
07/07/2021 10:03:10criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2021 19:38:26noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2021 19:38:26ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/07/2021 06:15:5criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/07/2021 16:16:31noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/07/2021 16:16:31ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/07/2021 18:55:6criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/07/2021 10:57:12noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/07/2021 02:55:31Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

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japitts
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Re: WiFi Dropping

Others are more familiar with checking the modem log data so I'm far from qualified to comment there, but...

You've posted saying your WiFi is dropping, are you seeing the same issues on wired connections. Virgin supply you with a broadband connection which your router converts into wired & wireless connections. WiFi dropping is a router issue, broadband dropping could be a VM issue - it's important to differentiate.

Do you have a BQM running? Free, takes all of 10 minutes to setup and monitors your connection 24/7 providing excellent diagnosis & evidence of network issues. If you don't have one, please set one up and give it a little while to start generating useful data - then post a link to your live graph.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Steven_L
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Re: WiFi Dropping

Welcome to the community @joley384 and thanks for taking the time to get in touch with us here.

 

I'm really sorry to hear of the issues that you're having at the moment, I have been able to locate your account and have been able to run some tests across is and our system is picked up that our WiFi pods would be able to prevent the issues that are happening with your WiFi but they are chargeable at £5 per month. 

 

Would you like me to send one of our pods out to you?

 

Regards,

Steven_L

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joley384
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Re: WiFi Dropping

Hi Steven,

Yes that would be great, thank you.

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Steven_L
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Re: WiFi Dropping

Thanks for your reply @joley384.

 

I can get this done for you but would need to take some details over a private message, so that we can get you through account security.

 

I will drop the message over in a minute, please look out for this and we can get started.

 

Regards,

Steven_L

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Steven_L
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Re: WiFi Dropping

Thanks for confirming your details @joley384.

 

I have arranged for your delivery and if you need information, it can be found on your online account and clicking My Account and Track Your Order, you will also receive your tracking information via text message or email from our delivery partner.

 

Regards,

Steven_L

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joley384
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Re: WiFi Dropping

That’s great, thanks for your help.

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Steven_L
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Re: WiFi Dropping

You're very welcome @joley384 and please let us know how it goes once you have the WiFi pod installed.

 

Regards,

Steven_L

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