Virgin Media Community

[georginahenson8]

I have nothing but interruptions and everything cutting out. Loose signal. It's so bad. I asked to cancel within the time frame allowed they didn't do this. I'm now stuck. took 6 months to get a booster sorted. Still utter rubbish. All they say is it meets the router ok. From said router not alot happens. I'm so annoyed I pay good money for not alot. Third attempt at getting any help. Ask the community ? Lazy and not worth half what I pay. 

[Client62]

It is helpful to have check if the service to the Hub works as expected and then to consider what you WiFi device is doing.

Run this test link, the speed to the Hub should match the subscription rate, the speed over WiFi does depend on the device.

Give it a try to see what is happening ...

https://www.samknows.com/realspeed/

[jbrennand]

First thing to establish...
____________________

Are your issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

What Hub model is it? What are the various Hub lights showing/doing when this happens if a Hub3 is the base light a steady white(ish) or flashing green?

Is yours a "booster" or a new Pod?

VM Wifi is now “guaranteed” to 20 Mbps/room it’s now called… Wifi Max see.-

https://www.virginmedia.com/wifi-max