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chadi4
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WiFi Disappeared!

Hi all,

My routers name disappeared from my smart tv and it won’t find it again even though my phone is still saying it’s connected.

other network names that we have set up via a port and cat5e cable are showing up and working on the tv.

My ‘Ring’ chime has also had exactly the same issue.

I know my iPhone says ‘weak security’ for that network, could it be that the tv and chime have suddenly just stopped accepting it because of this?

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MikeRobbo
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Alessandro Volta
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Re: WiFi Disappeared!

Reboot the Hub.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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chadi4
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Re: WiFi Disappeared!

I’ve rebooted it 5 times, still nothing.

The original name doesn’t even appear in the ‘available networks’ list on the smart tv but the other two that I set up as additional from the hub are showing.

the hub is literally 2 feet away from the tv!

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MikeRobbo
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Alessandro Volta
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Re: WiFi Disappeared!

Can you see the Network Broadcast SSIDs (names) in the Hub settings ?


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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chadi4
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Re: WiFi Disappeared!

Im

not sure how to do that but I’ve just been reading up on this on previous posts on here.

Going to try and go into settings and see what’s what, probably change it to WPA2 as that’s what I’ve read to do. The other networks we set up are showing as WPA2 on the tv but I don’t know what the original one is.

we’ve had it for over 5 years and I was promised a new router by VM as we have had loads of connection issues. They said they posted it in September and I’m still waiting.

Every time I call they just ignore that fact

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MikeRobbo
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Alessandro Volta
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Re: WiFi Disappeared!

You may be as well refining your Wi-Fi management, it will certainly help keeping track of your Wi-Fi frequencies.

Best done with a cable connected device.

Instructions for Hub 3, Hub 4 is similar.

Log in to the Hub.

Advanced Settings > Wireless Signal > click ‘Disable Channel Optimization’ > Click ‘Apply Changes’.

Advanced Settings > Wireless > Security > Add 2 to the 2.4GHz Channel name [SSID] > Add 5 to the 5 GHz Channel name [SSID] > Click ‘Apply Changes’

You can leave the passwords the same as they are. 

Log out of the Hub then reboot using this method ...

Switch the Hub off using the small switch on the rear of the Hub next to the power cord and pull the PSU plug from the wall socket.

While the Hub is powered off go around all the accessible co-ax connectors inside and outside to ensure that they are finger tight.

Give it a good 5 minutes put the plug back in and switch the Hub back on.

Allow the Hub a few minutes to fully restart then try your Wi-Fi again.

You will need to reconnect all you Wi-Fi devices some will want to connect to 5Ghz and some to 2.4GHz and some will connect to either.

When you connect the devices do it at the furthest point from the Hub that the device will be used.

2.4GHz is a stronger signal but slower than 5GHz so if you have problems on 5GHz change to 2.4GHz.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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chadi4
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Re: WiFi Disappeared!

That’s great, thank you.

wish me luck! Will let you know how I get on

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