Virgin Media Community

[keeleybop]

I've had a cable cut outside by my council accidently and I have no wifi whatsoever. My partner works from home and I've spoke to multiple people today on the phone for help and nobody seems to know what to do. Is there someone I can speak to? 

[g0akc]

Which people have you spoken to?  Virgin CS?

Ring Virgin - details below (times may be wrong) call at 08:00 - explain you need an engineer to come out.  May need a new cable pulled in...

Virgin Media broadband customer Services number	Opening hours
150 (from a Virgin mobile or landline) 0345 454 1111 (from any phone)	Monday to Friday: 8.00 am - 9.00 pm Saturday: 8.00 am - 6.00 pm Sunday: Closed

[gary_dexter]

Phone and speak to support.

Also there’s no such thing as a “Wifi cable” - they’re 2 different variables. 

[Tudor]

Please refer to it as broadband cable has been cut.

[keeleybop]

Are you joking? I'm requesting for help on something I'm not sure about and that's the biggest thing you can focus on... 

[keeleybop]

I've rang up three times and because it's a not very common case nobody can seem to help me. The last person I spoke to said he needed to get his team leader but he couldn't get in contact with him so arranged for me to have a call back. that's the furthest I've gotten. 

[gary_dexter]

It's quite simple.

Phone and speak to tech support/log a fault and just say the cable has been cut.

That's it