Which people have you spoken to? Virgin CS?
Ring Virgin - details below (times may be wrong) call at 08:00 - explain you need an engineer to come out. May need a new cable pulled in...
Virgin Media broadband customer Services number | Opening hours |
150 (from a Virgin mobile or landline) 0345 454 1111 (from any phone) | Monday to Friday: 8.00 am - 9.00 pm Saturday: 8.00 am - 6.00 pm Sunday: Closed |
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I know a bit about Wi-Fi, Telecoms, and TV as I used to do it for a living but I'm not perfect so don't beat me up... If you make things you make mistakes!