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Alessandro Volta
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Message 11 of 22
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Re: WiFi Booster Kit

Yes.
So follow the paper instructions that came with them to reset them and then set them up again from scratch

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Message 12 of 22
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Re: WiFi Booster Kit

Tried the reset to factory and the repairing it still doesn't work.

 

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Alessandro Volta
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Message 13 of 22
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Re: WiFi Booster Kit

Doesn't work in what way?

What's not working?

What are the lights on the boosters doing?

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Message 14 of 22
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Re: WiFi Booster Kit

Lights up as per the instructions.

Followed instructions again to the letter.

I then loose all WiFi connection throughout the house from the router. 

Turn off booster and router WiFi returns. 

I only need the booster to cover bad areas in the house.

 

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Alessandro Volta
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Message 15 of 22
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Re: WiFi Booster Kit

I'm not following - the connection drops altogether when the boosters are initiated?

Are you using the WPS Clone option in the booklet to set them up?

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Message 16 of 22
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Re: WiFi Booster Kit

Following the full instructions of the booklet.

1.4 To make it easier to connect and move around your home, we'll make the Boosters WiFi network home and password the same as your Hub.

press and hold...

1.5 Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking...

Following the rest of the instructions as soon as I move the booster to where we want it to be then every bit of the WiFi vanishes including previous connections to the hub.

Switch off the power to the booster and the WiFi from the hub returns.

 

Factory reset.

Following this instruction.

Customise the WiFi setting.

If you want to manually change the password or network name of your WiFi Booster you can do so through a web browser.

1...

2 With your computer connected to the WiFi Booster, open a web browser

3 Go to this address: http://virginmedia-vmp

 

When trying 3. I get a return of the following.

Hmm. We’re having trouble finding that site.

We can’t connect to the server at www.http;.com.

If that address is correct, here are three other things you can try:

Try again later.
Check your network connection.
If you are connected but behind a firewall, check that Firefox has permission to access the Web.

 

After checking using 2 different PC's and a laptop.

I have deduced that the WiFi Boosters are faulty.

 

Thank you for all your assistance I await a call back from Virgin Media to confirm they will be sending replacements.

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Alessandro Volta
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Message 17 of 22
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Re: WiFi Booster Kit

If the boosters have taken the hubs SSID then that url will not work. 

You need to connect to the boosters by their IP address which you can get from the connected devices page of the hubs admin pages. 


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Message 18 of 22
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Re: WiFi Booster Kit

If the boosters have taken the hubs SSID then that url will not work.

You need to connect to the boosters by their IP address which you can get from the connected devices page of the hubs admin pages.

 

The boosters have been reset to factory settings as per instructions both on the internet and in the instruction booklet.

With only the Booster connected to the computer via ethernet cable it can still not be found using any IP address.

 

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Message 19 of 22
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Re: WiFi Booster Kit

So you don’t get an Ethernet connection from the booster either to access the outside internet?


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Message 20 of 22
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Re: WiFi Booster Kit

That is correct.

 

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