Menu
Reply
Highlighted
  • 21
  • 0
  • 2
On our wavelength
237 Views
Message 1 of 22
Flag for a moderator

WiFi Booster Kit

Here we go.

After doing the checks I needed a WiFi Booster.

So I contacted Virgin and they sent me a Booster Kit out.

I followed the set up to the letter.

Paired etc.

1.4 Make it easier Booster WiFi network same as your Hub.

Again followed to the letter of the instructions.

Plug in switch on.

 

Loose all WiFi in the house.

Switch off booster get limited WiFi back.

Reset Boosters as per Troubleshooting.

Set up as its own network ID. Switch on.

Loose all WiFi.

Switch off get limited WiFi back.

Try again.

Try to login to the Boosters using the details in the instructions.

Can't find.

Try logging in to my Router, not authorised.

Reset Router.

Get router working again and once more limited WiFi.

Set up Booster switch on...

You know the rest as above.

 

Any ideas as I can't get through to anyone at VirginMedia Tech help as it it not a Corona Virus neccessity.

0 Kudos
Reply
Highlighted
  • 20.96K
  • 1.13K
  • 2.7K
Alessandro Volta
234 Views
Message 2 of 22
Flag for a moderator

Re: WiFi Booster Kit

Invest in your own better boosters or mesh system 


*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
Highlighted
  • 11
  • 0
  • 1
Tuning in
221 Views
Message 3 of 22
Flag for a moderator

Re: WiFi Booster Kit

I invested in BT Mesh discs, without them my internet is so poor its unusable. Customer support, you may as well not bother.....that's if you can actually get through. I called them today, it said "Sorry we are not available to take the call, call back later, goodbye!!" how good is that!

Highlighted
  • 21
  • 0
  • 2
On our wavelength
214 Views
Message 4 of 22
Flag for a moderator

Re: WiFi Booster Kit

I got through to them but when they transferred me to Tech Support I was then informed it wasn't urgent enough.

Even though I have 3 key workers living in my household.

 

0 Kudos
Reply
Highlighted
  • 6.06K
  • 308
  • 536
Forum Team
Forum Team
183 Views
Message 5 of 22
Flag for a moderator

Re: WiFi Booster Kit

Hi Safron6

 

Thanks for posting and I am sorry to hear you're having issues with your boosters. 

 

Have you managed to sort this out since posting?

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
Highlighted
  • 21
  • 0
  • 2
On our wavelength
175 Views
Message 6 of 22
Flag for a moderator

Re: WiFi Booster Kit

 Problem is still on going. 

But for now I have given up. 

I have tried everything to possibly get it to work. 

I will wait to get it exchanged by VM

 

0 Kudos
Reply
Highlighted
  • 6.06K
  • 308
  • 536
Forum Team
Forum Team
171 Views
Message 7 of 22
Flag for a moderator

Re: WiFi Booster Kit

Can you try this here for me

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

0 Kudos
Reply
Highlighted
  • 21
  • 0
  • 2
On our wavelength
168 Views
Message 8 of 22
Flag for a moderator

Re: WiFi Booster Kit

Already followed all instructions from book and online still same problem. 

I will await sorting out a swop

Many thanks 

0 Kudos
Reply
Highlighted
  • 20.96K
  • 1.13K
  • 2.7K
Alessandro Volta
150 Views
Message 9 of 22
Flag for a moderator

Re: WiFi Booster Kit

Factory reset the boosters then follow the paper instructions that came with them to pair them again.

Do not use the Connect App.

*****
If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!!
I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences.
Office 365, Dynamics CRM and Cloud Computing Jedi
0 Kudos
Reply
Highlighted
  • 21
  • 0
  • 2
On our wavelength
144 Views
Message 10 of 22
Flag for a moderator

Re: WiFi Booster Kit

Just noticed I forgot to state these are Powerline booster kit. 

Plugged into the mains.

0 Kudos
Reply