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Hollyheayh1
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WiFi Blocking Download

I am attempting to complete an exam from home however my virgin wifi is blocking the download of the system needed to take the exam. 
How do I stop this from happening to enable myself to take the exam? 
I have attempted to call Virgin but getting no where, can’t get through to an actual person and none of the options are applicable 

Any help would be appreciated!

thank you! 

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gary_dexter
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Alessandro Volta
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Re: WiFi Blocking Download

What do you mean the "wifi is blocking the download"?

What happens exactly?

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Hollyheayh1
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Re: WiFi Blocking Download

I have asked the examination company and they have confirmed that I need to ask Virgin to disable security settings to allow screen sharing software. 
Any idea? I can’t even find a way to speak to a real human from virgin on the phone 
thank you! 

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gary_dexter
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Alessandro Volta
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Re: WiFi Blocking Download

They don't block screen-sharing software.

Unless you have child-safe activated it might be blocking it.

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Sasha_W
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Re: WiFi Blocking Download

Hi @Hollyheayh, 

 

Welcome to the forum page and thanks for posting this on here. 

 

Sorry to hear you're having issues accessing your exam. Has this been sorted now or do you still need our help? More than happy to help if so. 

 

As @gary_dexter highlighted, do you have anything that could be blocking the site access such as child safe at all as this will restrict you from accessing certain sites. 

 

Please do let me know if you managed to get this sorted? 

 

Thanks 

 

Sasha - Forum Team


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