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Wi fi speed fluctuations and Old Router

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Jammy74
Tuning in

on ‎10-03-2023 15:07

I have been with Virgin for many years, but still using the router provided at the outset. Recently my wi fi has been fluctuating a lot.  Would a more modern router help?

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jbrennand
Very Insightful Person
Very Insightful Person
In response to Jammy74

on ‎10-03-2023 15:21

That wont be changed unless it is "faulty"

So are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?



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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

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Adduxi
Very Insightful Person
Very Insightful Person

on ‎10-03-2023 15:08

Which Router do you have?  If it's a SuperHub 1, 2 or 2ac, then an upgrade is due.  If it's a Hub 3, 4 or 5 then there is no upgrade as such.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Jammy74
Tuning in
In response to Adduxi

on ‎10-03-2023 15:12

It’s a hub 3 🤔
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jbrennand
Very Insightful Person
Very Insightful Person
In response to Jammy74

on ‎10-03-2023 15:21

That wont be changed unless it is "faulty"

So are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?



--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

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Jammy74
Tuning in
In response to jbrennand

on ‎10-03-2023 15:33

Virgin must have noticed speed drop as they notified me ! However their saying it’s ok now, we’ll it’s not. I will contact them direct
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