Virgin Media Community

[Majco]

Hi 

recently upgraded to hub5,great speed but cannot connect Wi fi pods to it for the hard to reach places,any advice?

[Client62]

The WiFi pods need to be located half way between the VM Hub and the room(s) needing better coverage.

The Pod also need to be at a location where there is still decent signal strength from the Hub.

E.g if the goal is WiFi coverage in a bedroom - do not put the Pod in the bedroom, it needs to be midway between the Hub and the bedroom.

[Majco]

The issue is they are not connecting at all,I’ve tried them in the same room as the hub with no joy 

[jbrennand]

Check if the pods are activated correctly onto your account.

Call the equipment activation number on - 0800 953 9500 (option 3) – you may need the Hub/Pod serial numbers/MAC addresses off the barcode stickers and also your account number

[Majco]

These are existing wi fi pods

vm aren’t very helpful saying they should automatically connect to the new hub they said

i left them 24hrs to settle and still no joy 

[jbrennand]

That is true assuming the MAC address of the Pod is the same as the one associated with the Hub on your account. It is not unknown for the incorrect MAC address being put in.

VM do this so they can control their access on the VM network - for example to prevent any that are bought on eBay or donated by friends ever working on anyone else's Hub.

[Majco]

They show up on vm connect app that they are in sync with my new hub 5 but do not work 

[jbrennand]

Ah... fine... what do you mean by dont work"?

I have never used a Pod - but someone who has should comment soon

[Majco]

It’s shows up on my connect app but the lights on the pods are constantly flashing green/blue or white so never settled properly 

[Kath_F]

Hi Majco, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

We're sorry to hear that the pods aren't connecting to your new hub. Taking a look at things this end, I can see that the teams arranged for a replacement pod for you. Has this one been able to connect or is this having the same issue as the others? 

Pop back and let us know so we can help further. 

Thanks,