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Wi-fi issues

Leeds 8 area.

18:50 Tuesday 23/06. Wi-fi down again. 2nd time today. App says I have no problems in my area !!! Tell my tv, mobile and tablet that. Sort it out VM.😠

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Very Insightful Person
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Re: Wi-fi issues

As well as trying the “check service,” Area status webpage", there is also a Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level (that may not be listed on the Area Status web page which usually covers 1000’s of customers) - that may give you more info, but even that wont cover problems affecting just a few customers.

If nothing shows on there, try calling it in as a fault (on 150 VM line - or 0345 454 1111 others) and see what they say when they test your connection and if possible, get a fault reference number – the UK call center is still picking up.

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John
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My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Re: Wi-fi issues

Hello kph2001, sorry to hear about your WiFi issues. I'm unsure whether you're still having problems with your WiFi since you last posted but I've checked your details and can't find any problems with the WiFi that is reporting to us. I can see some devices that are connected with very good strength signal.

 

Can you check whether your wired connection is affected or is it just wireless?

 

Thanks,

 

Lisa

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