Wi-fi in only 65mb wen 2 b 550mb plus Pod

[Dexder]

Weeks ago I called them as I could only get 10mb on wifi then I get a call from them telling me all services in our area were down but now its all ok.Dayz later I tested it to get 65mb yet I didnt need an eingineer as all was sorted.My pod wont work on a test page it shows a yellow triangle then Tv went off.Eventually I managed to get Tv on but wifi has been slow over 4 weeks I tried to call but put me from one dept to another so hung up.Sort my bill out before I pay it and get your terms.

[jbrennand]

First thing is to check for any existing “known network faults in your location - Look in 2 places

1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

If nothing is being reported are your issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check on one to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

What Hub model is it? What are the various Hub lights showing/doing when this happens if a Hub3 is the base light a steady white(ish) or flashing green?