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Purple-Minion
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Wi fi hotspot. Why wont it let me opt out

I have been trying to opt out of the Hotspot system but I am unable to. I log in to virgin media > My profile > opt out radio button highlighted .> save. System reports that settings cannot be saved at this time. This has been going on for days. I thought that I had opted out months ago.

Any ideas?

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UpsetNewbie
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Re: Wi fi hotspot. Why wont it let me opt out

I am experiencing the same. Did you get to the bottom of this? I'm starting to think Virgin Media is a bit rubbish. Looks shiny and nice like a new ferrari, but underneath it's a 1960's morris mnor
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MikeRobbo
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Alessandro Volta
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Re: Wi fi hotspot. Why wont it let me opt out

Is your Hub in Modem Mode by any chance ?

If it is, pot it into Router Mode and try again.


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BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.
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Purple-Minion
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Re: Wi fi hotspot. Why wont it let me opt out

Re Virgin being a Morris Minor -  I was with Virgin, went to Sky and  came back to Virgin and was really glad to.be shot of the other firm. My experience of the other firm would be Lewis Hamilton driving a Trabant. IMHO Sky Customers Services are pretty good. If you could combine the best of both systems and Sky Customer Services that would really be something.

Virgin intenet is more reliable and generally faster.

I didn't get to the bottom of this Hotspot thing but I think many have tried.

If you uninstall the Virgin Connect App I am not sure whether that disconnects you from the hotspot but the point is without that you cant see the Hotspot.

 

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Lisa_CC
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Re: Wi fi hotspot. Why wont it let me opt out

Hello Purple-Minion,

 

I've tried to opt out for you but I've been unable to also. I've raised a ticket to ask IT to take a look and hopefully we'll be able to force the opt out for you. It can take up to 10 days but they may process it sooner.

 

I'm sorry for the hassle as it shouldn't be like this and thanks for your patience.

 

Thanks,

 

Lisa

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Purple-Minion
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Re: Wi fi hotspot. Why wont it let me opt out

Thank you Mike. Router definitely in Router Mode.

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Lisa_CC
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Re: Wi fi hotspot. Why wont it let me opt out

Hi @Purple-Minion,

 

I've had an update from IT to say that you've been opted out of WiFi Hotspot sharing. Please check and let us know if there are any issues with it.

 

Thanks,

 

Lisa

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Purple-Minion
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Re: Wi fi hotspot. Why wont it let me opt out

Thanks Lisa.
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Nicjayne15
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Re: Wi fi hotspot. Why wont it let me opt out

Screenshot_20200910-211220_Chrome.jpg

 Hi all, getting this message when I try to opt out of hotspots 'There is some problem in saving your settings. Please try again later.  Can someone please advise or switch it off for me. Thanks

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legacy1
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Alessandro Volta
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Message 10 of 12
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Re: Wi fi hotspot. Why wont it let me opt out

Maybe VM really don't want this Wifi hotspot to fail which it will we don't need it and its forcing people to use modem mode just because VM database of opt out can't keep up.

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