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Wi-fi Pods

RobS1974
Joining in

on ‎20-09-2023 12:22

I was reluctant to renew my contract but did so recently having been advised I could get up to 3 free wi-fi pods to achieve an acceptable signal in the furthest most part of my house. I then spoke to the technical people two weeks ago, requesting a pod and am yet to see one. (In fairness, he said his system was having problems but I was assured it would be ordered). I cannot find how to order the 1 or 2 I need. Navigating and randomly switching between the app and website is proving frustrating. Holding on the 'phone forever is not an attractive option.

Can anyone help?

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2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎20-09-2023 13:38

A VM Forum person will be along here soon and sort this for you


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Kain_W
Forum Team
Forum Team

on ‎20-09-2023 14:42

Hi RobS1974,

Thanks for your post and welcome back to the community.

Sorry to hear the Pod has not been ordered as agreed, so we can investigate this I've dropped you a PM.

The message will appear within the envelope icon.

Regards,

Kain
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