Virgin Media Community

[Kelliemason13]

• Wi-Fi has not been working since Friday  the 24th - rang on the Monday says it should be fixed in 24hrs- went away on holidays just came back and ITS STILL NOT WORKING 
• I am a new customer with virgin media and honestly it has been horrendous. I would never recommend it
•  

[jbrennand]

What is being reported on the “check service,”Area status webpage" (link at top right of this forum)

And also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to street cab/ postcode level.

[Gareth_L · Accepted solution]

Hello Kelliemason13,

Thanks for your first post and welcome to our Community.
Sorry to hear you were having an issue with your WIFI.

I have just ran a quick check on your hub and can see we did have an outage which was closed on the 4th Marh.

Can we please confirm if everything is working from your side?

Gareth_L
 

[Kelliemason13]

Yeah it all works now