Virgin Media Community

[Mel1973]

Upgraded my phone today from iPhone 8 to iPhone 11. The new phone won’t connect to the Wi-Fi no problem with other devices in the house just this new phone . My phone provider has checked the phone nothing wrong there. Virgin have run a check on my broadband nothing came up . Can anyone help please ? 

[Client62]

If you have a Hub 5 try changing from WiFi  Security mode WPA2-PSK/WPA3-SAE to WPA2-PSK

Failing that, which Hub have you got?

and it is that the iPhone 11 can't see the WiFi of the Hub?

or the password is rejected ?

or there is a DHCP error ?

[Mel1973]

Hi I have a hub 3 . The phone can detect the Wi-Fi but when I go to connect it won’t . 

[Client62]

We have an Hub3 too

Hub 3 menu >> Advanced Settings >>> Wireless >>> Security

Check Security is set to WPA2-PSK for 2.4 & 5Ghz   ( not WPA-PSK/WPA2-PSK  - Apple gear does not care for that option )

Check Wireless MAC filtering is Disabled