My wi fi is appalling and I can't get through to an operator at Virgin. Why is the service so poor and don't say Covid because I happen to know the switchboards at Virgin are fully manned. There are just not enough of them to cope with the poor service calls. 30 minutes hanging on the phone is unacceptable. I've tried the on line complaint service and asked for a call back but nothing ever happens. Do I have to threaten to leave and go to another provider?
WiFi speeds and connectivity aren't guaranteed or part of your contract.
What speeds do you get wired direct to the hub using a CAT5E or better cable, to a gigabit enabled device?
***** If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!! I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences. Office 365, Dynamics CRM and Cloud Computing Jedi