Do ethernet connected devices drop out at the same time?
Post up the two pages of upstream and two pages of downstream data from the settings.
Also set up a BQM and post here the link to the live graph as per....
https://www.thinkbroadband.com/broadband/monitoring/quality
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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.