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Wi-Fi poor need booster

Joining in

Hi all,

After wasting 4 hours speaking to 4 different customer service agents over the past two weeks I am aghast at how hard it is for Virgin to send me some Wi-Fi boosters. I have a three floor house and Wi-Fi only reaches the downstairs. Can somebody please help me and send me some boosters please?  Seems the customer service agents are going out of their way to not send them to me even though they should be free given the package I am on.  

please help 

thank you


Forum Team
Forum Team

Hey Georgeneedsaboo,
Welcome to the community and thanks for taking the time to post here on the forums.
I’m sorry to hear of the issues that you’re having with your connection and trying to speak to the team to arrange a WiFi pod to be sent out to you, what did the team advise about this, when you spoke to them?

Kind Regards,