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Wi-Fi pod

Colinap
Joining in

Hi all, 

How can I order a Wi-Fi pod? Speed of 10Mbps stood outside of my office with no signal in it!

TIA

1 REPLY 1

Carley_S
Forum Team
Forum Team

Hi @Colinap 

Welcome to the community forums 

Sorry to hear you're having some coverage concerns in the home. 

 

If you’ve got one of our Gigabit Fibre Broadband or one of our Volt packages, you can place an eligible order for your first mesh WiFi Pod for free on the Virgin Media Connect app. Or if we find there are no faults with your broadband service, but you’re still experiencing slow speeds, you can order a WiFi Pod online – just run a test on your services first > Check your broadband service

If you've any other package, then the WiFi Max is £8 a month extra to add to the package and can be ordered in the same steps mentioned above. When your order is confirmed, you’ll be provided with your first WiFi Pod automatically.

 

Let me know if you have any further questions or concerns at all, we'll be able to assist further if needed. 

Here to help 🙂
Virgin Media Forums Agent
Carley