cancel
Showing results for 
Search instead for 
Did you mean: 

Wi-Fi has no internet

Jjmckk
Joining in

I recently received my Hub3. I followed the steps and managed to get it set up. I can see the Wi-Fi and connect on my devices however, the Wi-Fi says it has “no internet connection”. I’ve turned it on and off and reset it ect but can’t seem to get it to work. Any ideas?

3 REPLIES 3

Tudor
Very Insightful Person
Very Insightful Person

What colour is the LED? it may have not been activated. You could try the following:

Equipment activation on 0800 953 9500

If that fails:

Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

The LED is solid white.

I received a text message saying the virgin media kit was activated.

thanks

Client62
Legend

Login to the Hub 3 menu at http://192.168.0.1/

Use the 8 DIGIT Hub password from the bottom sticker ( i.e. not the Wi-Fi password )

The first page of the Hub 3 menu has a section  : Hub 3.0 status overview

Check you see an entry : Internet (Online)