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Wi-Fi has no internet

Joining in

I recently received my Hub3. I followed the steps and managed to get it set up. I can see the Wi-Fi and connect on my devices however, the Wi-Fi says it has “no internet connection”. I’ve turned it on and off and reset it ect but can’t seem to get it to work. Any ideas?


Very Insightful Person
Very Insightful Person

What colour is the LED? it may have not been activated. You could try the following:

Equipment activation on 0800 953 9500

If that fails:

Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

The LED is solid white.

I received a text message saying the virgin media kit was activated.



Login to the Hub 3 menu at

Use the 8 DIGIT Hub password from the bottom sticker ( i.e. not the Wi-Fi password )

The first page of the Hub 3 menu has a section  : Hub 3.0 status overview

Check you see an entry : Internet (Online)