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Stratogirl
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Wi-Fi dropping out frequently

My Wi-Fi keeps dropping out and I’ve noticed that the box seems to repeatedly reboot itself. This happens every hour or so. Trying to stream is a nightmare. I’ve unplugged it and left it for 30mins before trying it again. This has been happening for the past 3 days that I’ve noticed. Any help gratefully appreciated. Not too tech please though as total novice. 

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Tudor
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Re: Wi-Fi dropping out frequently

First check to see if there are any area faults and if none post some stats, instructions follow:

Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. You could also try the web page status, but this is not recommended.

How to get stats from a VM hub (no need to logon to the hub)

Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode

  • Click on the “> Check router status” button
  • Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
  • Click on the “Upstream” tab, copy the text and paste into your reply
  • Click on the “Networking” tab, copy the text and paste into your reply.

Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Stratogirl
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Message 3 of 6
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Re: Wi-Fi dropping out frequently

Welcome back!
Sign in to view or modify your Hub 3.0 settings.
PasswordShow
 


 
 
 
Router status

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1267000000-2.740256 qam17
2275000000-2.440256 qam18
3283000000-2.540256 qam19
4291000000-340256 qam20
5299000000-2.940256 qam21
6307000000-2.940256 qam22
7315000000-340256 qam23
8323000000-3.538256 qam24
9331000000-3.540256 qam25
10339000000-3.740256 qam26
11347000000-3.540256 qam27
12355000000-440256 qam28
13363000000-4.940256 qam29
14371000000-4.738256 qam30
15379000000-4.540256 qam31
16387000000-4.940256 qam32
17395000000-538256 qam33
18403000000-5.240256 qam34
19411000000-5.238256 qam35
20419000000-5.240256 qam36
21427000000-5.538256 qam37
22435000000-5.738256 qam38
23443000000-5.240256 qam39
24451000000-5.238256 qam40


Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.990
2Locked40.3240
3Locked40.380
4Locked40.3130
5Locked40.390
6Locked40.3140
7Locked40.380
8Locked38.6120
9Locked40.990
10Locked40.370
11Locked40.3100
12Locked40.9100
13Locked40.3250
14Locked38.9240
15Locked40.3210
16Locked40.9180
17Locked38.990
18Locked40.370
19Locked38.6210
20Locked40.3130
21Locked38.9280
22Locked38.9120
23Locked40.3140
24Locked38.9160
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Stratogirl
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Re: Wi-Fi dropping out frequently

Welcome back!
Sign in to view or modify your Hub 3.0 settings.
PasswordShow
 


 
 
 
Router status

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
12360000043.5512064 qam9
24960000046512064 qam1
33010000044512064 qam7
44310000045.3512064 qam2
53660000044.8512064 qam3


Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0010
2ATDMA0000
3ATDMA0000
4ATDMA0000
5ATDMA0000
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Stratogirl
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Re: Wi-Fi dropping out frequently

Welcome back!
Sign in to view or modify your Hub 3.0 settings.
PasswordShow
 


 
 
 
Router status

Network Log

Time Priority Description
01/01/1970 00:01:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/09/2022 12:36:3noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/09/2022 12:35:52Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/09/2022 12:19:48noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:43criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/09/2022 12:10:54noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/09/2022 12:08:25Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:39criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/09/2022 01:00:9Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:39criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2022 11:19:1Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2022 11:19:0criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2022 11:18:33Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2022 11:18:33criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2022 11:18:33Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2022 11:13:22criticalStarted Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2022 11:11:31criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2022 11:08:39criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2022 11:04:49Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/09/2022 11:04:44Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Matthew_ML
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Helpful Answer

Re: Wi-Fi dropping out frequently

Hey Stratogirl, thank you for reaching out and a warm welcome to the community, I am sorry to hear you are having some WIFI issues.

I have taken a look at our side and I can see there has been an outage in over the past week which will affect the connection.

I can also confirm this outage has now ended so your connection should be much better going forward. Thanks 

Matt - Forum Team


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