Virgin Media Community

[tonnya824]

Hello, I have virgin media fibre broadband, and my Wi-Fi keeps disconnecting randomly and can also severely lag when I’m on work zoom calls and my network comes unstable. I’m only getting down load speeds of 10-20mbp when it should be 100!! Getting very frustrated. Tried calling numerous times and no help at all 😞

[Client62]

Sounds like your at the limits of the WiFi coverage too.

We always use a network cable for Zoom calls, it solves the glitches that occur on WiFi and it will also run at full speed.

[legacy1]

Use a wire but if you want better Wifi look to get your own router with 1Gb ports and put hub in modem mode.

[tonnya824]

I can’t it’s too far from the router in another room 😞

[Matthew_ML]

Good Morning tonnya824, thank you for reaching out and a warm welcome to the community I am sorry to hear you are having some WIFI issues.

I have taken a look at our side and I can see there is an SNR outage in the area until the 4th Feb 2023, whilst an outage like this happening this will be affecting the overall performance of the WIFI.

You can keep an eye on any updates here Thanks