Hey Netty64, thank you for reaching out and a warm welcome to the community I am so sorry to hear you are having some connection issues.
I have taken a look from our side and I can't see any major issues at all, your levels are looking great.
We also can't guarantee out equipment would work with any 3rd party and when it does it won't work 100%.
A WIFI pod which is made for your hub may help with this instead of the 3rd party one.
The best way to get a pod order is download the Virgin Connect app, from here do a scan.
If the scan picks up that you need a pod it will allow you to order some.
However they can be chargeable depending what package you on.
They are free on Volt, 1GB or Oomph bundles.
Please let me know how you get on. Thanks
Matt - Forum Team
New around here?