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Kaz360
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Wi Fi connection

My son is having issues with his PS4 not connecting to our WiFi. He has been connected for nearly 2 years without issue until yesterday. 
when he tries to connect our WiFi connection does not show in the list of available networks.

we have phones, tablets and computers in the house accessing it without issues.

thinking it might be an issue in his room we took the PS4 downstairs near the router and it is still not picking it up?

Any advice?

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gary_dexter
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Re: Wi Fi connection

So it does or doesn't pick up the SSID if you move it closer?

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jbrennand
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Re: Wi Fi connection

My son is an avid gamer and would never do serious gaming on a wifi connection. With the PS4 downstairs plug it into the Hub directly with a Cat5e/6 ethernet cable and see how it performs. If its all fine then you need to work out how to do that permanently in his room. Or sort the wifi issues.  If it isnt and all your other connections are fine - then the PS4 has a problem.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Kaz360
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Re: Wi Fi connection

Thanks John it does work with the Ethernet cable. Will check out how to get that upstairs for him 😄

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Kaz360
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Re: Wi Fi connection

No doesn’t pick it up 

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jbrennand
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Re: Wi Fi connection

So the PS4 is not seeing your Hub's SSID? What Hub model is it - if a Hub3 have you tried disabling channel optimisation and renaming the SSID's of the 2.4 and 5 GHz bands so they can be connected to separately?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Kaz360
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Re: Wi Fi connection

Hi John it is a hub 3. 

That is very technical for me but will pass it to my son see if he has tried that 😄

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jbrennand
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Re: Wi Fi connection

Here is the "how to"....

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Go into the Hub3 settings. Type in  http://192.168.0.1  into your web browser’s url box and login with settings password on the Hub's base sticker (or your own if you changed it). Then in Advanced>wireless>smart wifi - tick the disable “channel optimisation” box and save settings.  Then, go to advanced>wireless>security, rename the 2.4 & 5 GHz network ssid's.  Just change 'em to whatever you like and something that will differentiate them (e.g - xxxxx_2 & xxxxx_5) -- use the same password for simplicity,  Then, apply settings and restart the Hub.  Your 2 wifi networks will now be clearly separated - and you can then select the network you want to connect to individually from the "available networks" list on each device. 

Note all your wifi devices will need re-connecting to the new SSID's and passwords.
5 GHz is usually better and subject to less interference (and is better for iDevices ) than the 2.4 one - although this one has the better "range" and some older/cheaper/dumber devices can only use this one. 

You should also use a wifi analyser App to check which 2.4 channels are being heavily used around you and move yours to one of numbers 1,6,11 that is least so, but it wont help if there is other interference.

See if these changes help - you will lose any “seamless roaming” benefits but it may not matter and you can always change the settings back by doing a " pinhole factory reset " if you prefer the way it was - or it doesn’t help.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Kaz360
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Re: Wi Fi connection

Thanks John 😄

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