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DataDave
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Wi-Fi boosters

I spoke to VM tech on Friday of last week and they say they were sending me a Wi-Fi booster for free as I am 1gb and have black spots. They said it will be 72 hours before I would receive it. I’ve not even had a confirmation email so I don’t even know whether this has been sent or not. Any ideas?

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jbrennand
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Message 2 of 12
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Re: Wi-Fi boosters

Have you logged into your online account and looked in the "Orders and Appointments" section to see if there is anything showing there?

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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DataDave
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Message 3 of 12
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Re: Wi-Fi boosters

Yes I have. And there is nothing there.

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jbrennand
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Message 4 of 12
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Re: Wi-Fi boosters

Try calling - 0800 064 3850 - to order the first one -mafter scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 1 WiFi, 1 on PA) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. On 250Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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DataDave
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Message 5 of 12
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Re: Wi-Fi boosters

Thanks. I am quite annoyed that I’ve not had any messages on the app considering I spent nearly an hour on the phone to them to try and sort it on Friday . I do hope somebody from VM will contact me on here and sort that out

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Gareth_L
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Message 6 of 12
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Re: Wi-Fi boosters

Hello DataDave.

Thanks for your post. 
Sorry to hear you haven't received the pod yet.
I can look into this for you and get an update.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

 

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Gareth_L
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Message 7 of 12
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Re: Wi-Fi boosters

Thanks DataDave.

That's great news.

Did you get the tracking details by sms?

You can have a maximum of 3 Pods

Let me know if you require the other 2 sent out.

Gareth_L

 

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Gareth_L
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Message 8 of 12
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Re: Wi-Fi boosters

Hi DataDave

Thanks for confirming you have managed to get 1 pod sent out.

Please keep us posted once its settled in.

Gareth_L

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DataDave
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Message 9 of 12
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Re: Wi-Fi boosters

Hi

No, I have not received a tracking number by text. Yes, I would like another 2 please.

 

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Gareth_L
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Message 10 of 12
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Re: Wi-Fi boosters

Morning DataDave,

Quick message as promised last week. 

How are things with the Pod, any improvement?

Gareth_L

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