Virgin Media Community

[DataDave]

I spoke to VM tech on Friday of last week and they say they were sending me a Wi-Fi booster for free as I am 1gb and have black spots. They said it will be 72 hours before I would receive it. I’ve not even had a confirmation email so I don’t even know whether this has been sent or not. Any ideas?

[jbrennand]

Have you logged into your online account and looked in the "Orders and Appointments" section to see if there is anything showing there?

[DataDave]

Yes I have. And there is nothing there.

[jbrennand]

Try calling - 0800 064 3850 - to order the first one -mafter scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you.

[DataDave]

Thanks. I am quite annoyed that I’ve not had any messages on the app considering I spent nearly an hour on the phone to them to try and sort it on Friday . I do hope somebody from VM will contact me on here and sort that out

[Gareth_L]

Hello DataDave.

Thanks for your post. 
Sorry to hear you haven't received the pod yet.
I can look into this for you and get an update.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L
 

[Gareth_L]

Thanks DataDave.

That's great news.

Did you get the tracking details by sms?

You can have a maximum of 3 Pods

Let me know if you require the other 2 sent out.

Gareth_L

[Gareth_L]

Hi DataDave

Thanks for confirming you have managed to get 1 pod sent out.

Please keep us posted once its settled in.

Gareth_L

[DataDave]

Hi

No, I have not received a tracking number by text. Yes, I would like another 2 please.

[Gareth_L]

Morning DataDave,

Quick message as promised last week. 

How are things with the Pod, any improvement?

Gareth_L