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Wi Fi booster pod not working !!!

tssenichols
Joining in

on ‎19-12-2023 16:20

Hi - I ordered a white Wi-Fi booster pod through virgin and it’s not syncing - just blinking white light for days. I’ve tried all different plugs and reset router, used gps button etc.  

can someone help me add the pod to my app?

thanks ! 

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2 REPLIES 2

tssenichols
Joining in

on ‎19-12-2023 16:19

Hi - I ordered a white Wi-Fi booster pod through virgin and it’s not syncing - just blinking white light for days. I’ve tried all different plugs and reset router, used gps button etc.  

can someone help me add the pod to my app?

thanks ! 

0 Kudos

jbrennand
Very Insightful Person
Very Insightful Person

on ‎19-12-2023 21:24

First thing is to call the equipment activation number on - 0800 953 9500 (follow options) and check with them that it is "activated" correctly onto your account. You will need the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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