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Wi-Fi booster pads for Hub5 1gb

Inglebydons
Joining in

Recently renewed contract and upgraded to Hub 5 with 1gb broadband. Had 3 old style mini pods which weren’t working after upgrade. Call centre booked engineer but also said they would sent out new updated booster which supports 1gb. When engineer came he sorted connections again for 3 existing Wi-Fi pods but also said newer version would be needed to support enhanced broadband. The promised new booster didn’t arrive after 2 weeks so called to chase this. Then we’ve received a new Wi-Fi pod this week and guess what …….it is exactly the same type as the 3 we already have? Does anyone have experience of this and what the exact name of the new booster is which is supposed to support 1gb?

2 REPLIES 2

carl_pearce
Community elder

None of the pods supplied by VM support '1gb'.

Minimum guaranteed speed is 30Mbps:

https://www.virginmedia.com/wifi-max

 

Daniel_Et
Forum Team
Forum Team

Hi @Inglebydonsm, thank you for your post.

We're sorry to hear about the poor experience you've had 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Thank you for your support @carl_pearce 👍

Regards,
Daniel