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Wi-Fi Pods Keep Failing

Joining in

I received my new hub on the 8th November and I’m still not set up properly.   First WiFi Pod didn’t work, second WiFi Pod worked for a couple of days and then failed, third WiFi Pod doesn’t work.    Is the equipment just rubbish, can’t seem to get this resolved and Virgin customer service seem pretty rubbish too.   It takes ages to get through.     


Forum Team
Forum Team

Hi SusanC70

Thank you for your post, welcome to the Community Forums!

I'm sorry to hear you're having issues with reconnecting your Pods. Please know that this is normal if you receive a new Hub - we then need to repair the Pods to your new Hub on our side so they will work again for you.

I've dropped you a private message so I can take your details and help you with this.