Virgin Media Community

[Cizz]

Hi,

Our Wi-Fi pod has suddenly stopped working. We’ve moved it to various positions and rebooted the hub several times. It just has a constant flashing white light on it? Any suggestions on how to fix this please?

Thanks

Cat

[Adduxi]

Have you tried using the WPS button when the Pod I close by?

[Cizz]

Hi,

Thanks for the suggestion, I’ve tried this and moved the pod next to the router and it’s still flashing.

[John_GS]

Hi @Cizz 

Thanks for posting and welcome to the community.

Sorry to hear of the issue with the Pod.

Click here 👉 https://www.virginmedia.com/support/help/check-services/wifi-pods/troubleshooting/start - you'll be able to run some troubleshooting steps.

Let us know how you get on.

Best wishes,

[Cizz]

Thanks for the suggestions, Virgin are sending a replacement pod.

[Matthew_ML]

Hey CIzz, thank you for letting us know this.

Please do keep us updated on how it goes. Thanks