Thanks for taking the time to post about your issues in the Community. ⭐
We're sorry to hear your WiFi is having issues with it's speed and performance.
Taking a look at things this end, a few things are showing up in our diagnostics. The hub has been online for over a month so the first thing I would do is turn this off at the means for a few minutes before turning back on. This will refresh things and should ultimately improve things.
When running a check on your WiFi itself, there is an interference issue from a TalkTalk connection. As this is running within close proximity to your hub, this will cause some issues. If this is running in your home, we would advise disabling this.
The Hub's location could also be causing the coverage problem so we do need to check the positioning of it. Can you please ensure the following:
- Out in the open
- Next to the TV not behind it
- Away from large bodies of water (e.g. fish tanks)
- Away from baby monitors and cordless phones
- Think of the Hub as a radio, and WiFi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices etc.), the quieter the radio & the poorer the WiFi.
Keep us posted on how things go and if you need any further help, pop back to us here.