Wi-Fi Hotspot - OPT OUT

[la_familla]

I'm trying to opt out of Wi-Fi hotspots but they page does not load.

https://www.virginmedia.com/my-virgin-media/account-settings/wifi

I get the following message:

Oops, looks like something's gone wrong on our side.

Please try again

How can I opt out as I don't wish for my hub to be used as a hotspot

[Client62]

The hot spot opt out link works for me.  I did not try to re-enable the hot spot but the page opened.

[newapollo]

Hi @la_familla 

If the link isn't working either try a different browser or an incognito window.

[la_familla]

Bump.... still doesn't work. Tried incognito, different browsers, tried different devices, tried different times of the day and week, tried on a rainy day in stoke on a Sunday still doesn't work. Contacted support, they just reiterated the same instruction I have been following. F*****g useless.

[Adduxi]

A  very old thread now .... but  AFAIK the Wifi Hotspot facility is being phased out and no longer being used by VM.  Perhaps this is why the link is broken.

[Client62]

This is the last month for the Virgin Media hotspots, they have already been disabled on all the Hubs local to us.

[la_familla]

It's still operational on my hub and whenever I'm in range of a hotspot my phone automatically connects to hotspots via vm connect. I just want it disabled.

[Client62]

I don't have VM Connect app - I prefer the Hub menus, which are very seldom needed once a system is running.

[la_familla]

Not really relevant but thanks for sharing, the public wifi hotspot of my router is enabled irrespective of having the VM connect app.

[Client62]

What is relevant is having the VM Connect app installed is what is causing your mobile to connect to the VM Hotspot.