Hi Simplelot 👋 welcome to the community! Thank you for posting.
Sorry to hear about these connection and billing issues! There's a few different issues you have mentioned here, so i'd just like to try and make things a bit more clear as to what you currently need support with so we can get you the help you need!
1) Your connection issues - are you currently without a connection? If this is due to a non-payment so it may be that your services are restricted rather than having a fault. If so, it may be that a minimum payment is required before your services can be restored. I will need to send a PM to confirm a few account details so I can check 📩. You will find this in the top right corner of the page in your Inbox. In the meantime - either way, sincerest apologies for the lack of service, I can appreciate this may be frustrating.
2) The Billing Issues I will also need to have a look at the account before I can offer further support with this. please do be aware we are not collections, and if you need to speak to them again directly you will be best to do this via phone on 150 or 📞 0345 454 1111, or Text us 📲 on +44753 305 1809, and WhatsApp us on +447305 327 112. We can confirm if you need to do so following our PM.
We can return to this public thread with another update when possible! Thank you for your patience whilst I look into things and offer support.
All the best! 🌞