Menu
Reply
Highlighted
  • 6
  • 0
  • 0
Tuning in
113 Views
Message 1 of 11
Flag for a moderator

Why is my broadband still not working??

Been intermittent for 3 months now.  Network Remedy Code F008560472  estimated fix date 13.11.2020.  TIA

Tags (2)
0 Kudos
Reply
Highlighted
  • 11.97K
  • 933
  • 1.53K
Alessandro Volta
106 Views
Message 2 of 11
Flag for a moderator

Re: Why is my broadband still not working??

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting your district. Be aware that it isn't a manned line.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
0 Kudos
Reply
Highlighted
  • 11.97K
  • 933
  • 1.53K
Alessandro Volta
104 Views
Message 3 of 11
Flag for a moderator

Re: Why is my broadband still not working??

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a 'Live Link' to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
0 Kudos
Reply
Highlighted
  • 11.97K
  • 933
  • 1.53K
Alessandro Volta
102 Views
Message 4 of 11
Flag for a moderator

Re: Why is my broadband still not working??

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
0 Kudos
Reply
Highlighted
  • 6
  • 0
  • 0
Tuning in
92 Views
Message 5 of 11
Flag for a moderator

Re: Why is my broadband still not working??

Screenshot_20201114-154946_Samsung Internet.jpg

 

0 Kudos
Reply
Highlighted
  • 6
  • 0
  • 0
Tuning in
87 Views
Message 6 of 11
Flag for a moderator

Re: Why is my broadband still not working??

Screenshot_20201114-155236_Samsung Internet.jpg

0 Kudos
Reply
Highlighted
  • 6
  • 0
  • 0
Tuning in
86 Views
Message 7 of 11
Flag for a moderator

Re: Why is my broadband still not working??

Screenshot_20201114-155218_Samsung Internet.jpg

0 Kudos
Reply
Highlighted
  • 6
  • 0
  • 0
Tuning in
82 Views
Message 8 of 11
Flag for a moderator

Re: Why is my broadband still not working??

  • Screenshot_20201114-155225_Samsung Internet.jpg

0 Kudos
Reply
Highlighted
  • 11.97K
  • 933
  • 1.53K
Alessandro Volta
74 Views
Message 9 of 11
Flag for a moderator

Re: Why is my broadband still not working??

Your images are totally illegible, can you copy and paste the information please.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
0 Kudos
Reply
Highlighted
  • 6
  • 0
  • 0
Tuning in
68 Views
Message 10 of 11
Flag for a moderator

Re: Why is my broadband still not working??

There are T3 timeouts on the upstream screen and 'critical and 'errors messages on the network screen

 

0 Kudos
Reply