They are having technical issues now on the phone lines ! Try calling in at 08.00.
In the meantime explain some more about what the issues are and someone here may be able to help.
Signal dropping - how exactly - on ethernet connections, on wfi or on both? On what devices? Or do you mean speed dropping?
What Hub model do you have and what do the various lights do/show when you have the issue?
And what makes you think you need a new Hub and not a Tech visit to fix an issue on the cable connection to the street cab?
(Oh... and if you cancel the DD it will be their appointed debt collection agents that come calling and your credit file will be "marked" and that will be a pain to get removed.)
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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.