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Nic88
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Why does netflix think im using vpn

Netflix will not work correctly and they are saying it is due to using proxy server or VPN. I haven't changed anything with the broadband today so unsure why this has happened? Could anyone advise please 

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gary_dexter
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Re: Why does netflix think im using vpn

More info needed.

where are you accessing it and from what sort of device?

and what is the exact error you are getting?


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Nic88
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Re: Why does netflix think im using vpn

I'm trying to view netflix via a smart TV and a mobile phone app. After speaking to netflix directly they have advised the reason I'm now suddenly unable to view selected shows and films is because my broadband is going via a proxy server or vpn. This has never been an issue before and they advised me to contact Internet provider as it is not an issue on their part. 

I am able to access everything whilst using my phones mobile data so its definitely an issue somewhere with the broadband. 

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gary_dexter
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Re: Why does netflix think im using vpn


@Nic88 wrote:

I'm trying to view netflix via a smart TV and a mobile phone app. After speaking to netflix directly they have advised the reason I'm now suddenly unable to view selected shows and films is because my broadband is going via a proxy server or vpn. This has never been an issue before and they advised me to contact Internet provider as it is not an issue on their part. 

I am able to access everything whilst using my phones mobile data so its definitely an issue somewhere with the broadband. 


Odd.

What if you go to whatismyip.com does it give you a VM IP address?


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Nic88
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Message 5 of 47
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Re: Why does netflix think im using vpn

Yes it shows vm ip address after checking. 

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gary_dexter
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Re: Why does netflix think im using vpn

OK. So it's not a VPN or other issue then as your IP is from VM.

What is the error message that Netflix gives you?

Have you also tried disabling ChildSafe incase it's blocking it there?

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Ayisha_B
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Message 7 of 47
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Re: Why does netflix think im using vpn

Hi @Nic88,

 

Welcome to our Community Forums and thanks for your post.

 

I am sorry to hear you've been having some issues accessing Netflix. 

 

Do you get any specific error message at all?

 

Hope to hear from you soon!

Ayisha_B
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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DennisNedry
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Re: Why does netflix think im using vpn

I’ve been having this same issue on off for a couple of months now.

For some reason, Virgin wifi is triggering one of the automatic checks at Netflix and saying we are using a VPN.

You don’t get an error message on Netflix, you just can’t see all of the content (and often all you can see are Netflix Originals).

Because of the lack of error message I think you’d struggle to know how many people are impacted by this. I only know there’s a problem because I can see a different list of content on my phone(using data), and then when I go to watch it on my tv (using wifi) I cannot see the same items. My parents for example would never know there’s a problem, they’d just go on Netflix and assume that’s all there is, never knowing they are missing out.

It seems to be an issue Netflix know about, and Virgin know about (multiple posts in this community) but neither is doing anything to fix.

We are basically paying the full amount for Netflix, but not getting the full amount of titles.

You’ll notice, some days it will fix itself, and then within a couple of hours the problem will start again.

Nic88
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Re: Why does netflix think im using vpn

Thanks all it has now rectified itself. After more research it does seem like a problem neither company will admit is their issue. However I will admit that VMs customer service during the call I made was far superior than netflix. 

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DennisNedry
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Re: Why does netflix think im using vpn

How did you get it resolved? Netflix have been absolutely useless.