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Why does modem/router take so long to restart after switching off for the night?

Joining in

I want to start switching off my modem/router (Hub 3.0) at night and other times we're not in, mostly to save electricity and also because it's just not great to have so many devices on around us constantly. But I switched my modem back on over an hour ago and it's still not back on properly. It takes ages every time I've switched it off (more than the 5 mins I read someone else complain about - 5 mins would be great), such as when we've gone on holiday. Is this normal??? If so, then I find it unacceptable that a modem/router is not fit for switching off for whatever reason. Last night I switched straight off at the plug rather than the switch at the back of the modem. Would this make any difference?? Please advise if Virgin's recommendation is to keep the modem on constantly to avoid disruption of service (which I think would be unacceptable and would send me to a new provider). 


Very Insightful Person
Very Insightful Person

It should not take that long. When a hub is turned on, after it’s initialised the electronics inside which should only take a few minutes it then contacts the CMTS (the equipment at the other end of your cable) and locks on to the signals in the cable. It seems to me this is where it’s failing. So please go into the hub and provide some stats, details below. If you want to turn it off you should use the wall socket not the switch on the hub, as the power supply in the plug/brick remains active unless fully turned off.

How to get stats from a VM hub (no need to logon to the hub)

Open a web browser and go to router mode or modem mode

  • Click on the “> Check router status” button
  • Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
  • Click on the “Upstream” tab, copy the text and paste into your reply
  • Click on the “Networking” tab, copy the text and paste into your reply.

There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Thank you 🙂