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Andyhamlett82
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Tuning in
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Message 1 of 3
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Why can't I get through to anyone

3 weeks ago

Having serious issues getting through to anyone at Virgin Media. 

I have had an escalation open now for well over a month and am still having issues. Does anyone have any other numbers apart from the advertised ones. 

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jimbean
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On our wavelength
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Message 2 of 3
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Re: Why can't I get through to anyone

3 weeks ago

i think we are all in the same boat its a night mare trying to get hold of any one but they keep taking our money

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jbrennand
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Very Insightful Person
Very Insightful Person
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Re: Why can't I get through to anyone

3 weeks ago

Your best option is to call in at 08.00 for least wait times.

If you have problems then - try options 1,1,4,4, "thinking of leaving" they usually pick those up quite quickly as they want to talk you out of it ! Say you want to cancel because of these issue and then wing it from there

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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