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White WiFi Pod not connecting

Tuning in

I have a hub 5 and needed to add WiFi pods to get full coverage in my home. The first pod connected without issue but the second pod remains in the flashing white light and cannot be seen in the VM Connect app.

I’ve seen lots of people talking about resetting the pod but I can’t locate a reset button or pin hole on the pod. Am I missing something?

Any guidance appreciated.


Joining in

I have the exact same problem. 

Forum Team
Forum Team

Hi GeekBoy,

Thank you for reaching out to us in our community and welcome back, t has been a while, hoper you have kept well, sorry to see your 2nd pod isn't connecting, I was able to locate you on our system with the details we have for you and can see you have spoken to us since your last post, has this now been resolved for you?



Hi, yes, now resolved thanks. I provided the serial number of the device and I assume it was activated in the background.