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Where is my Hub 4/5?

LomaxJ88
Tuning in

on ‎03-11-2022 09:24

I upgraded to the Volt Ultimate bundle months ago but was told my broadband speed would be capped at 600MB on my Hub 3 until a Hub 4 or 5 became available. I've been paying the full price for my package since August and still no sign of a new Hub, so I'm not getting the Gig1 speed I'm paying for.
0 Kudos
2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

on ‎03-11-2022 15:27

VM will comment here soon.

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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Steven_L
Forum Team
Forum Team

on ‎03-11-2022 18:42

Hey @LomaxJ88,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your broadband speed. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

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