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Whatsapp, Teams and few apps connection is lost when closed/locked.

Hello There, 

WhatsApp, Teams, Zoom and few other apps are showing as connecting, unable to receive messages or calls on lock screen, happening in IOS 13.3 & 14, anyone else facing the same issue ?

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Alessandro Volta
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Re: Whatsapp, Teams and few apps connection is lost when closed/locked.

Do they work when the devices are not on the lock screen ?

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Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Re: Whatsapp, Teams and few apps connection is lost when closed/locked.

Hi Mike, 

only WhatsApp work when unlocked and while using the app and the rest still says connecting and not responding. 
Cisco & Zoom on both mobile and Mac displaying as “This site can’t provide a secure connection” website sent an invalid response. 

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Alessandro Volta
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Re: Whatsapp, Teams and few apps connection is lost when closed/locked.

Have you just done the IOS 14 update ?

There is a fix at the >> top of the page << if you have.

 

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Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Re: Whatsapp, Teams and few apps connection is lost when closed/locked.

Yes Mike but my iPhone 6 having 13.3 is also behaving the same. 
My main concern is that I am unable to access my online classes as I am unable to connect to either Zoom or Cisco websites from any of my devices (MacBook, ideapad or iPhone). 

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Re: Whatsapp, Teams and few apps connection is lost when closed/locked.

Can you connect to the Hub with a Cat 5E / 6 or better ethernet cable and try using that device ?

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Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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