Hi guys. I have a big problem here and did find few other people have similar issues. I have the new hub 4 originaly with gig1 package but then downgraded to 350 within the cooling off period.
Since that we have constant issues with whats app video calls with family. Internet works perfect, netflix or amazon everything on wifi works amazing and quick !
But when calling someone on whats app video its dropping, freezing, re-connecting etc. Nothing help, child safe off, several restarts nothing.
I did try call them but no chance with less then 45 min waiting time. Before we change the package we never have any issues but making simple video call now its just impossible and the wifi its mainly used for this right now. When we both turn wifi of and get into 3/4g signal with our network provider video call its clear. We have very weak signal but still work. On wifi - no chance. What is causing this ?
If you remove all the internal walls, water, electronic and electrical devices, metallic pipes and conduits and wrap the whole building in a thick lead shield you will have a good chance of getting decent Wi-Fi from an ISP Hub.
Just a few things that can affect Wi-Fi in the average home …
Mirrors, furniture, fish tanks, people, radiators, walls (some more than others), cordless phones, baby monitors, microwave ovens, fridges & freezers, TVs, next doors Wi-Fi and Wi-Fi equipment, DAB transmitters, the list is endless.
Many people have accepted that the VM Wi-Fi is poor and have purchased third party equipment that is much, much more powerful than the VM supplied kit and once set up have wondered why they waited for so long.
My family aborad have speed of 20mbit/s and 10 times worst hubs and once I’ll disconect virgin and talk thru my mobile network its working. I don’t think there is an wifi issue at all its seems for me like VM its blocking something or some of my settings are wrong but I just did full pin hole restart and no change.
I can’t say exactly when this start. Not sure if straight after swapping tge hub. I remember my partner moaning about it but I said always its propably your family with their bad internet. Just recently got time to get into this and something here cuasing this. I can live stream video on my wifi, I can download files and streaming 4K and play on x box - no 1 single issue here with speed or quality. Just video call on whats app don’t work. If I will step out of wifi coverage and make a video call on whats app works perfect. Something is not right here
If everything else is working ok then it could be a WhatsApp issue.
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