Virgin Media Community

[Hayley_S]

Thank you for showing me this information @jka94036.

I have emailed the area field manager for your area.

Once I have a response I will let you know what they can do.

Many thanks,

[jka94036]

Hi Hayley

I seem to have a tech visit booked, did you hear anything back from the AFM ?

[jpeg1]

Well I'd like to know as well.

Here's my BQM for the last 24 hours.

And here's a speedtest for my 350Mb connection, done during that hump yesterday evening

If someone can explain how those two graphics are compatible I'd be glad to hear it.

[Hayley_S]

Hello @jka94036.

Sorry for the delay in response.

Yes I spoke with the AFM and they advised to book a tech visit to rule out everything, then we can see what is going on.

Is this okay for now?

[jka94036]

Hi Hayley

I may need to reschedule the visit, but notice that the option to reschedule via MyVirginMedia is no longer there and it doesn’t work via the app ?

John

[Hayley_S]

No problem @jka94036, I can change this if needed. 

We will need to talk in private for this, please let me know in a private message what you would like it changing too and I will see if it is available.

Thanks, 

[jka94036]

Pm sent Hayley

[jka94036]

Hi Hayley

Just had a weird outage, had to reboot the hub. Maybe we should leave the appointment as it was ?

Time Priority Description

29/06/2021 10:53:49	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 10:49:37	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 10:49:36	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 10:49:36	critical	Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 10:49:4	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 10:49:4	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 10:49:4	critical	Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;