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Hayley_S
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Message 11 of 18
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Re: What the heck is happening here

Thank you for showing me this information @jka94036.

 

I have emailed the area field manager for your area.

 

Once I have a response I will let you know what they can do.

 

Many thanks,

Hayley
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jka94036
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Message 12 of 18
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Re: What the heck is happening here

Hi Hayley

I seem to have a tech visit booked, did you hear anything back from the AFM ?

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jpeg1
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Message 13 of 18
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Re: What the heck is happening here

Well I'd like to know as well.

Here's my BQM for the last 24 hours.

BQM_1.png

And here's a speedtest for my 350Mb connection, done during that hump yesterday evening

Speedtest.png

If someone can explain how those two graphics are compatible I'd be glad to hear it.

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Hayley_S
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Message 14 of 18
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Re: What the heck is happening here

Hello @jka94036.

 

Sorry for the delay in response.

 

Yes I spoke with the AFM and they advised to book a tech visit to rule out everything, then we can see what is going on.

 

Is this okay for now?

Hayley
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jka94036
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Message 15 of 18
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Re: What the heck is happening here

Hi Hayley

I may need to reschedule the visit, but notice that the option to reschedule via MyVirginMedia is no longer there and it doesn’t work via the app ?

John

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Hayley_S
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Message 16 of 18
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Re: What the heck is happening here

No problem @jka94036, I can change this if needed. 

 

We will need to talk in private for this, please let me know in a private message what you would like it changing too and I will see if it is available.

 

Thanks, 

Hayley
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jka94036
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Message 17 of 18
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Re: What the heck is happening here

Pm sent Hayley

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jka94036
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Message 18 of 18
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Re: What the heck is happening here

Hi Hayley

Just had a weird outage, had to reboot the hub. Maybe we should leave the appointment as it was ?

Time Priority Description

29/06/2021 10:53:49criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 10:49:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 10:49:36criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 10:49:36criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 10:49:4criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 10:49:4criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 10:49:4criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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