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What is happening to virgin media and netflix

Over the last few days I have had issues not being able to get into netflix through the virgin media box. I spent 3 hours on live chat passed from pillar to post to be told it's my connection. Even though I was playing an online game at the time.

Any ideas?? Error were NW1-5  NW2-19 and t-900. I tried reboot unplug nothing worked. 

I download the app to xbox and hey presto it works...

Then at about 11:30 my internet slows to a crawl so I cant watch netflix and have trouble logging in to my on line game.

 

This is getting beyond a joke the call centre didnt listen asked the same question more than once and still no fix.

 

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Re: What is happening to virgin media and netflix

Hi Memphisbelle, 

Thank you for your post I am sorry you are having issues with your Netflix on your box. Is your box connected wired or wirelessly? If it's wireless try connecting wired so we can see this helps?

Thanks,

Zoie

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