I've only joined this ISP recently, speeds are great but the latency and ping (lag spike) issues are so **bleep** awful, I have filed 2 complaints, on the one its been over 20 days and they still haven't contacted me about it, so I'm on the edge of just getting new internet and cancelling my direct debit, but the worse thing is that there is no way to tell which ISP is good anymore since its all speeds, I don't really care about the speeds, I just require a strong stable connection, past 4pm every day it becomes unusable, I know some people are fine with it and others are not, so I don't really know what to do.
