Virgin Media Community

[TKay]

I've only joined this ISP recently, speeds are great but the latency and ping (lag spike) issues are so **bleep** awful, I have filed 2 complaints, on the one its been over 20 days and they still haven't contacted me about it, so I'm on the edge of just getting new internet and cancelling my direct debit, but the worse thing is that there is no way to tell which ISP is good anymore since its all speeds, I don't really care about the speeds, I just require a strong stable connection, past 4pm every day it becomes unusable, I know some people are fine with it and others are not, so I don't really know what to do. 

[tehwolf]

Yeah, cancelling the direct debit is only going to hurt you in the long run.. VM won't care, they'll just mark your account with non-payment markers which will go on your credit file for the next six years. it won't hurt VM.

As for which ISP - take your pick from the top right box on this website.. they will all likely do a good job of providing a reliable, stable connection and will provide decent support to boot. I have personal experience of AAISP and can't recommend them highly enough.. Zen also, and they were a very reliable and responsive supplier.

[TKay]

I will look into the two you recommended, is there nothing I can do to get out of this contract because, its not as advertised at all, and I cant even speak to anyone about it, it's a joke.

[gary_dexter]

You’re asking in the wrong place.

This is a forum for support requests - and cancelling your direct debit will lead to your account defaulting and being passed to a collection agency. 

[apcyberax]

only way is to go though the complaints process and if not fixed take it to CISIS but that can take months

[gary_dexter]

---

@TKay wrote:

I will look into the two you recommended, is there nothing I can do to get out of this contract because, its not as advertised at all, and I cant even speak to anyone about it, it's a joke.

---

Posting some hub logs would help if you’re looking to resolve the issue at hand 

[TKay]

just tried logging in, bit concerning as I'm the only one who uses the internet

[TKay]

okay never mind it let me on now, what do you need a picture of to see if there is an issue with my internet?

[tehwolf]

browse to your hub on  http://192.168.0.1 - don't log in, click Router Status - copy/paste the tables from the Upstream, Downstream and Network Log tabs back to this thread (as text, not screenshots) - you'll need multiple posts for this, the info wont all fit into a single post..

[TKay]

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)	435000000	Locked
Ranged Upstream Channel (Hz)	60300000	Locked
Provisioning State	Online